Communications

Overview

While traditionally referred to as “Dispatchers”, many people do not know that Communications Officers actually receive a license from the Texas Commission on Law Enforcement (TCOLE), a qualification very similar to police officers.  This professional certification requires many hours of training and years of experience in order to obtain advanced licensing or certifications. 

Our communications center is operational 24 hours a day and is the “hub” of the department.  We are staffed by five Communications Officers and one supervisor.  The communications center team is almost always the first point of contact that the general public will interact with when reporting an issue.  These are the individuals responsible for getting all of us to the right place, at the right time and with the most information concerning the current situation as possible.

In McCulloch County, our Communications Officers handle calls for every level of law enforcement, to include all municipal, county and state entities.  On a daily basis, the communications team coordinates responses from the following entities:  Brady Police Department, McCulloch County Sheriff’s Office, Texas Department of Public Safety Troopers, Texas Parks and Wildlife (Game Wardens) and the Texas Rangers.  In addition, they are the primary point of contact for the Brady Fire Department, Brady EMS and numerous volunteer fire departments area/county wide.  After normal business hours, they also handle incoming calls pertaining to problems/outages involving City of Brady utilities.